Customer Services

Why buy at Carola Vintage?

At Carola we are passionate about vintage and we are firm believers in all of its advantages.  If you already wear vintage we invite you to penetrate planet Carola.  You will love our fantastic selection of vintage, good taste and excellent prices.

If you do not wear vintage yet, be warned it can be highly addictive.  Vintage is a lifestyle and we are convinced that whoever "nibbles" will end up becoming a vintage wearer.  You might expand out into other branches like furniture and decoration.  Who knows, you may even end up becoming a collector...

 

Why do we believe in vintage?  What does it offer?

Standing out.  It's clear to everyone that in one way or another, we like being in fashion and following the trends of the times.  But, have you stopped to think that we all dress very similarly?  That's where vintage comes into play.  We consider it a powerful element that allows you to be distinct at an affordable price.  When you are wearing something vintage (this never fails) you will get asked, "Ooh, where did you get that from?"  It catches the eye because it is different to what we usually see in shop windows.  It is special and it makes you even more special than you already are.

Affordable prices. Is vintage fashion expensive? There is something for every pocket. At Carola, we are dedicated to quality vintage at affordable prices.

Quality, durable fabrics Without a doubt you will have heard our mothers or grandmothers say "they don't make things like they used to".  They are right!  Many of the fabrics that are made now have a limited life and garments deteriorate easily when washed or worn.  Vintage garments have lasted in such good condition precisely because of the quality of the fabric they were made with.

Reuse and Sustainability We are reusing and saving resources.  If you normally recycle and reuse at home, you can do the same with clothes.  We love our planet, and it is necessary to have an "eco" attitude that allows us to preserve it for future generations.  Wearing vintage is part of doing our bit to help. As you know, many grains of sand together can turn into a beautiful beach.

 

Payment Methods

Bank Transference: If you choose this option, we strongly recommend to send  proof of payment to info@carolavintage.com. Please, always mention order number and/or buyer's full name.  Sorry to inform, we cannot validate your order until payment is received in our account or you send us proof of payment. You have seven calendar days to pay the order, otherwise your order will be cancelled.

Holder: Carolina Lerdo de Tejada Madariaga

C/C: Banco Sabadell CAM 0081 1016 11 0001259426

IBAN: ES83 0081 1016 1100 0125 9426

Credit Card: We accept  VISA/ VISA Electron and MasterCard/Maestro cards.

Paypal. Safe and smart with Paypal  online payment.

 

Despatch and delivery times

At Carola Madariaga we process orders the day after receiving your request.  We will send you an email with the despatch number so that you can track the package online using the Correos.es website.

We send packages through Correos y Telégrafos de España (the Spanish national postal service).  If on the delivery day you are not at home the postal service will leave a notice asking you to collect the package from the nearest post office.  The address of this post office will be on the notice.

It is your responsibility to give us your address correctly.  If a package is returned because the address is incorrect, incomplete or non-existent, you will have to assume the cost of the new despatch.

The delivery times will depend on the availability of each item.  This will be indicated individually for each of the items offered.  For orders of various articles all items will be sent together.

 

Shipment cost

Free shipment for deliveries in Spain (applies to purchases over 100€)

  • España:
          Shipment cost: 7€
          Delivery times:  48/72 hours
  • Europe
          Shipment cost:  12 €
          Delivery times:  4/5 days
  • Rest of the world 
          Shipment cost: 16€
          Delivery times:  8/10 days

 

The price paid by international customers will be subject to the exchange rate applied by each customer's bank.  International customers outside the EU may have to pay customs charges in their country.  Carola Madariaga assumes no responsability for these extra charges.  Please review customs procedures for your country.

 

Guarantees and Sizes

Our Vintage, has been carefully selected and inspected.  All garments available for sale on www.carolavintage.com  have been correctly washed and processed so that they are ready to wear and enjoy from the moment you receive them.

In the description of each item, we include a note in which we detail the condition of the garment based on the classification we make individually of each one of them

  • Perfect: With no apparent signs of use.
  • Excellent: Signs of mild use.  WITHOUT defects
  • Very good: Clear signs of use WITHOUT defects.
  • Good: Clear signg of use with mild defets. We will always show type of defect will be shown in the garment description or in the pictures. 

 

Size Chart

  Europa UK USA
XXS 34 6 2
XS 36 8 4
S 38 10 6
M 40 12 8
L 42 14 10
XL 44 16 12

 

 

 

 

 

 

Throughout the years, sizes have changed.  That is why it is best not to pay too much attention to the size quoted on the original label.  If we add to that the fact that our vintage collection has been brought together from different parts of the world, often each with their own sizing system, we strongly recommend you pay attention to the sizing information we detail in the description of each article.

How we do measure garments ?

Measurement are taken flat, laid on a table.

Shoulders:  Measure straight across garment from shoulder seam to shoulder seam.

Bust: Measure from underarm to underarm

Waist:  Measure across the natural waist line of the garment. If the waist is stretchable we give measures,  waist in normal and stretched condition.

Hips: Taken aprox 7 inches/17 cm below waist.  Garments listed with a hip measurement of  "open" will usually fit most hip sizes.

Sleeves: Measure from shoulder seam to cuff. If the garment does not show shoulder seam, we measure, from underarm to the cuff.

Length: From the top of the shoulder to the hem.

Inside leg:  Measure from the top of the inside leg at the crotch to the hem.

 

If you have any questions about sizes or the condition of clothes will be delighted to attend to your queries via info@carolavintage.com.

 

Returns

The items for sale on the website carolavintage.com are subject to your right to return them in the first seven (7) days after receiving your order, as long as they are returned in the same state and with the labels on.  After the 7 days we will not accept returns.

If when you receive the package at home you want to return it because you have changed your mind or because the vintage garment does not suit you as well as you expected, you have the right to return it.  In this case, you will be responsible for the return delivery costs.

Carola Vintage will pay the cost of returning items only when there has been a mistake on our part when sending you the order.  That is why we recommend checking the sizes of your chosen items as well as their description.

Returned vintage garments should be returned in the same conditions in which they were sent, with the original label and packaging.  If we receive garments which are damaged, missing their labels or relabeled by the customer, we will not authorize the return.  Neither will we accept the return of clothes with obvious signs of having been used.

 

Returns procedure:

You must send an email to info@carolavintage.com with your full name and address, the reference number of the order (essential to identifying it) and the reason for the return.  Once we have received this we will send you a return code.  Without this code we will not accept the return.  Garments to be returned should be posted to the following address:

Carola Vintage
Periodista Antonio Herrero, 9-3ºF
30007 Murcia (Spain)

Once we have received the goods and checked their condition, we will contact you.  If the returned goods comply with the conditions of our returns policy, we will return the amount of the purchase in no longer than 7 days.